Welcome to Outlet Camping Store’s FAQ section! As fellow outdoor enthusiasts, we’ve compiled answers to the most common questions about our products, delivery, and services to help you prepare for your next adventure.

About Our Products

Q: What types of camping equipment do you specialize in?
A: We specialize in high-quality camping gear including tents (from backpacking to family-sized), awnings, camping furniture, sleeping solutions (airbeds and camping beds), lighting, cooking equipment, and essential accessories. Our products are carefully selected for durability and outdoor performance.
Q: Do you offer dark/blackout tents?
A: Yes! We have a dedicated “Blackout & Dark Inner Tents” category featuring tents designed to block sunlight, perfect for light-sensitive sleepers or those who want to sleep past sunrise.
Q: Are your products suitable for extreme weather conditions?
A: Many of our tents and awnings are designed for various weather conditions. Look for specifications like waterproof ratings, wind resistance, and season ratings when selecting products. Our adventure tents are particularly suited for challenging conditions.

Ordering & Account Questions

Q: How can I track my order?
A: Once your order ships, you’ll receive tracking information via email. For standard shipping (DHL/FedEx), you can track directly on their websites. For EMS shipments, use the tracking number provided in your shipping confirmation.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to accommodate your request if the order hasn’t been processed yet.

Shipping & Delivery

Pro Tip: Order at least 3 weeks before your trip if using free shipping, or 2 weeks for standard shipping. This gives you time to inspect your gear before your adventure!
Q: What are your shipping options and costs?
A: We offer two shipping methods:
1. Standard Shipping: £12.95 (for orders under £50) via DHL or FedEx, arriving in 10-15 business days after dispatch.
2. Free Economy Shipping: Free for orders over £50 via EMS, arriving in 15-25 business days after dispatch.
Q: Do you ship worldwide?
A: Yes! We ship globally except to some Asian countries and remote areas. If you’re unsure about your location, please contact us before ordering.
Q: How long does order processing take?
A: We process all orders within 1-2 business days (excluding weekends and holidays). Larger items like family tents or camping furniture may require additional processing time.

Returns & Exchanges

Q: What is your return policy?
A: We want you to be completely happy with your gear. You have 15 days from delivery to initiate a return for items that aren’t quite right. Please inspect your items immediately upon arrival and contact us at [email protected] within 48 hours for any damaged or missing items.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
Q: How long do refunds take?
A: Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Product Care & Advice

Q: How should I care for my new tent/awning?
A: Always ensure your tent is completely dry before storing to prevent mildew. Clean with mild soap and water only – never machine wash. Store loosely in a cool, dry place. For specific care instructions, refer to the manufacturer’s guidelines included with your product.
Q: Do you provide replacement parts for products?
A: Yes! We carry replacement parts like air tubes for airbeds and other essential components. Check our “Accessories” and “Air Tube Replacements” categories.
Camping Expert Tip: Practice setting up new tents at home before your trip. This ensures you’re familiar with the assembly and can verify all parts are present and functional.

Contact Information

Still have questions? Our camping experts are always happy to help!

Email: [email protected]
Address: 35 Boscawen St, Truro, GB TR8V 1TH

Happy adventuring from all of us at Outlet Camping Store!