At Outlet Camping Store, we’re committed to getting your outdoor gear to you efficiently and ensuring you’re completely satisfied with your purchase. Below you’ll find all the details about our shipping options and straightforward returns process.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to suit your needs:
- Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
- Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch
Note: We ship worldwide except to certain remote areas and parts of Asia. Shipping times are estimates and may vary depending on destination and customs processing.
Returns & Exchanges
We want you to be completely satisfied with your outdoor gear. If you’re not happy with your purchase, you may return most items within 15 days of receiving your order.
Our Returns Process
- Initiate Your Return
Email our customer service team at [email protected] within 15 days of receipt. Include:- Your order number
- Item(s) you wish to return
- Reason for return
- Whether you prefer a refund or exchange
- Receive Return Authorization
We’ll email you a Return Merchandise Authorization (RMA) number and instructions within 2 business days. Do not send items back without this authorization. - Package Your Items
Return items in their original packaging with all tags attached and in resalable condition. Include a copy of your order confirmation. - Ship Your Return
Send your package to:
Outlet Camping Store Returns
35 Boscawen St
Truro, GB TR8V 1TH We recommend using a trackable shipping service as you’re responsible for return shipping costs unless the return is due to our error.
Refund Information
- Processing Time: 3-5 business days after we receive and inspect your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Deductions: Original shipping costs are non-refundable
Exchange Information
- We’ll ship your replacement item once we receive your return
- You’ll be responsible for any price difference
- Standard shipping charges apply for the new item
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Used camping beds and airbeds
- Opened camping cooking equipment
- Personalized items
- Clearance or final sale items
Damaged or Defective Items: If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping costs.
Need Help?
Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 2 business days.
Happy adventuring!
The Outlet Camping Store Team